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I-MAN23
Dodge Dakota
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6/26/2002
18:17:30
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 Subject: KRC Customer Service
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Message:
Hello to all fellow dakota owners! I recently purchased 4.7 HO cams and JBA headers for my 01 QC. I have gotten the cams but not the headers; it has been 2 weeks as of today. My problem is that I have sent emails asking for the status or tracking number but have gotten zip for a response. I have tried calling but the phone just rings, no one, no machine during their hours. I know some of you deal with KRC and was wondering if I should be concerned? Anyone with a similar story? Thanks.
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BigRedDak
Dodge Dakota
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6/26/2002
22:12:17
|  RE: KRC Customer Service
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Message:
wait another 4 weeks, call another 10 times, and email them a few more times. If that fails then you have a right to come back here and b*tch. I know that it's a pain in the ass, but so is dealing with "impatient" customers.
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kicker01
Dodge Dakota
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6/26/2002
23:13:34
|  RE: KRC Customer Service
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if i were you i would try calling him again and emailing him. Marty gets pretty busy at times and it is hard for him to keep up the communication. People need to realize that KRC is for the most part a ONE MAN operation. That is what I respect the most about the guy. He gets mail orders from all across the country, local customers dropping by all the time, local customers vehicles in the shop all the time, and endless phone calls all the time. So you can only imagine how backed up the guy can get with his business. I myself live only 20 min away from his shop and have had work done there before. All I can say about his service is that it is stellar. Absolutly no complaints at all. Hope this provides some unsight for ya.
Steve
01 rc 4.7 5spd
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I-MAN23
Dodge Dakota
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6/27/2002
00:14:56
| RE: KRC Customer Service
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Message:
Thanks for the feedback, guys. Sorry for seeming "impatient," I simply was concerned. If I was "b*tching," my appologies as well.
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R/Truck
Dodge Dakota
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6/27/2002
10:46:28
| RE: KRC Customer Service
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Message:
I ordered a pcm from him 21 days ago, and finally got a hold of him on the phone. Everything is fine with the order is just seems like they are running way behind. So be prepared to waite.
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Art
Dodge Dakota
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6/27/2002
13:04:31
| RE: KRC Customer Service
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Message:
Sounds like Marty needs a secretary,ahhhh its fun picking secretarys :)
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FaustKnight
Dodge Dakota
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7/04/2002
23:07:46
| RE: KRC Customer Service
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Message:
I've ordered MSD and a new PCM for my 93 Dakota 5.2l AUto.
I got the MSD after 13 days, and the PCM after 5 days. Not so bad =) The MSD took longer because it wa snot in stock. This could be the case on your headers.
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Iman23
Dodge Dakota
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7/05/2002
00:49:08
|  RE: KRC Customer Service
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Message:
I have received my headers. KRC was very good about everything. On another note...when I took receipt of my JBA headers, i noticed that the flanges were not machined flat (where the tubes are welded to the header plate). This would have blown my seals and leaked. Just a note to anyone, check this out if you get headers. I am going to machine them myself. This is a problem that I will inform JBA about.
--Iman23
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FlameRed01
Dodge Dakota
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7/05/2002
01:00:03
| RE: KRC Customer Service
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Message:
my headers were the same, thats how thier supposed to be. sounds like marty needs to hire some more guys to help him out, especially with all the orders he prolly gettin
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Djdanrt
Dodge Dakota
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7/05/2002
19:12:43
| RE: KRC Customer Service
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Message:
TO:BigRedDak
"wait another 4 weeks, call another 10 times, and email them a few more times. If that fails then you have a right to come back here and b*tch. I know that it's a pain in the ass, but so is dealing with "impatient" customers. "
Thats the most ignorant statement I have read yet! If I ordered something from some business and they wouldnt reply back I would be very upset. He shouldnt have to call 10 times and wait 4 weeks for a SIMPLE REPLY. Seems like he came hear to find out more info about the company and wasnt realy b*tching about it.
Think about it!
,Dan
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Iman23
Dodge Dakota
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7/05/2002
19:36:29
| RE: KRC Customer Service
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Message:
FlameRed, I know that they are supposed to be stepped, not flat across the plate. What I meant to say is that where the tubes are welded to the header plate, the steps are not flat. It looks like someone took a disc grinder to them, they are very uneven.
--Iman23
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R/Truck
Dodge Dakota
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7/06/2002
16:47:34
| RE: KRC Customer Service
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Message:
I ordered a PCM from theM June 6, and was told 2 weeks ago it will be mailed that day. When you call half the time the don't answer the phone or the people lie to you about your order status. I used to stick up for them but no more.
I hope that I don't ever have to order from them again, cause I won't.
VERY POOR CUSTOMER SERVICE!!!!!!
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KRC Tech
Dodge Dakota
JOIN HERE
7/07/2002
16:47:11
| RE: KRC Customer Service
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Message:
R/Truck, you ever thought about leaving a message, or that your PCM would not flash and had to be sent back for another. What do you think KRC is? Some big Summit Racing with Zillions of Dakotas parts in stock? Get a clue, it is a speed shop, small and extremely busy. If I told you your PCM was shipping that day and the stupid, yes stupid UPS worldship computer went down, which it did, you think thats a lie? With over 40 shipment scheduled to go out that day, do you think I am going to call everyone on that list and tell them I'll try again tommorrow? Statements like yours are the reason I want to quit, show- race my truck and make you guys wonder why yours isn't at the same level. To work for some moron boss at some company again, and just smile at him with his stupid job requests, while not worrying about what people are saying about ME, on some internet forum, it's called peace. Do yourself a favor, order from Magnum Performance next time,when his service doesn't work, keep going on through the list of shops, after about 6 shops, you'll have to do it yourself. None of these companies are perfect, and are likely to not be as this forum points out so often. If I told everyone you were a liar and I did not even know the facts, would you want to continue?
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SeeYa
Dodge Dakota
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7/07/2002
18:07:40
|  RE: KRC Customer Service
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Message:
Quit then it sounds like you don't give a dam anyway.
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handi2
GenIII
7/07/2002
22:26:32
| RE: KRC Customer Service
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Message:
Hire some help. Nothing more nothing less.
http://photos.yahoo.com/handi254310
2002 Quad Cab SLT Plus 4.7 Every Available Option
Access Tonnoue Cover/Bedrug/360 Air Intakez/Jet Stage 2
180 Robertshaw/Roadmaster Active Suspension
Street Scene Grill Inserts
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R/Truck
Dodge Dakota
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7/08/2002
11:05:08
| RE: KRC Customer Service
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Message:
So it is our responsibility to investigate our orders, do you ever think maybe you could have just sent an email stating this. Attacking your customers on public forums will not get you anywhere. And I did leave a message, and called three other times with no answer, and your email help likes to, well not help us.
If you insist on taking the money, then try and deliver the product. It shouldn't take over a month for a simpe order.
By the way I got the PCM this morning, Thanks for you all your kind and prompt service! (Sarcastic voice)
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yates-in-de
GenIII
7/08/2002
11:37:52
|  RE: KRC Customer Service
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Message:
It's alright for you to attack him (KRC Performance) on a public forum, but if he responds he's wrong. WO! I need to re-align my thinking here. It's public knowledge that KRC is a one man operation, so if you expected next day delivery then go to a larger company and pay their price. (if you can find someone else to do it) If and when buisiness grows enough to support it then maybe KRC will hire someone else. (Refer to economics 101) I am not a freind of any person in any shop anywhere, so I'm posting this as my own moral obligation deems necissary. The greatest thing about this Democracy is if ya don't like it ya have another choice. If you are small you can try. If I call you stupid in public you have the right to rebuttal, but sometimes things are better left unsaid.
Lynn
'02 Flame Red CC, 4.7, 5 Speed, 3.92's, KB Optimizer II, IP Z-Tube w/7" S&B,[b] 3" Y-pipe back w/Flowmaster 50 Series,[b]Bell Tech 2"x4" Drop, Saddleman Soft Tonneau, RS 180 t-stat, Autolite 3923's,[b]Pirelli Scorpion Zero's 275/60-16's, Savin for the KB Twin Screw Super Charger
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rtdkota
Dodge Dakota
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7/08/2002
11:47:33
| RE: KRC Customer Service
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Message:
Well... Once again I have to back KRC on this one...
R/Truck-- You posted 6/27 telling the person to wait it out-- Then-- Posted 7/6--
Message:
I ordered a PCM from theM June 6, and was told 2 weeks ago it will be mailed that day. When you call half the time the don't answer the phone or the people lie to you about your order status. I used to stick up for them but no more.
I hope that I don't ever have to order from them again, cause I won't.
VERY POOR CUSTOMER SERVICE!!!!!!
---
Guess what... you got it today... 31 days after you initially ordered it... Factor in last week being a 'short week'... It came pretty much as quickly as it could. KRC's response to your public ranting is completely justified. C'mon, you wanted a good price, and you ordered from a busy shop. That comes with the territory.
I've got order's that are nearly 2 months old right now-- 100% out of my hands due to backorder on some parts. I email those people every 2-3 weeks with a heads up (and a offer of a refund if they don't want to wait...). I have the luxury of doing this (while at my normal paying job!)... If I went fulltime with parts/services... I wouldn't have the time...
Please don't be like the gentleman who wanted pricing on a TB from me-- argued the price, then ordered 3.5 weeks later (well after the point that they were in stock-- which I told him they would go fast), and blew up at me because I couldn't send him one overnight the next day (he had to wait 4 weeks---)
Relax guys/gals... You'll get your stuff LOL.
Sam
www.socaldakota.com
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R/Truck
Dodge Dakota
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7/08/2002
11:48:16
| RE: KRC Customer Service
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Message:
If public knowledge is an attack then so be it, people have a right to know these things so they can make the choice. Should I pay an extra few dollers and get my part on time with the ability to know how much shipping is, and track my order? OR Send a one man shop some money and be in the dark for a month with no way of ever getting a hold of anyone?
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R/Truck
Dodge Dakota
JOIN HERE
7/08/2002
12:07:08
| RE: KRC Customer Service
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Message:
Whatever!
I'm allowed to be pissed, everyone else gets to vent why can't I?
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KRC Tech
Dodge Dakota
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7/08/2002
21:34:09
| RE: KRC Customer Service
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Message:
That's what kills me about some (I said some) of you know it all's....you get a little knowledge and you become experts. 90% of the people on this list now KNOW I have Mrs. Katy sorting through this business daily as an employee.
As for SeeYa's stupid, ignoramous,lack of knowledge comment...frankly SeeYa, I do give a damn, 12 hours per day, and alot of people are benefiting from it. This is my last post on this site, as it does nothing but make me angry at the 1% idiots in a crowd of excellent Dakota and Ram people that are out there. Its bigmouths like you who screw it up for the good guys.
Sam I don't know how you put up with it, I have a ton of respect and admiration for you.
As for you R/T I didn't attack you and I never Insisted to take your money, you gave it freely, you started it with your Billboard Post, this is attacking you....I hope your truck chokes on that PCM.
(For example...sarcastic voice)
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splinkman
Dodge Dakota
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7/09/2002
02:32:16
| RE: KRC Customer Service
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Message:
The headers that i got from him showed up just fine, i havent had much trouble getting someone on the phone either, in fact i get Marty almost every time i call...where i live there are a couple of big performance stores but the carry almost no mopar and they don't have much knowledge about them,so i am happy that there are places that i can get the stuff and have questions answerd about it.......
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R/Truck
Dodge Dakota
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7/09/2002
11:16:51
| RE: KRC Customer Service
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Message:
The PCM was ordered for a friend, not my truck. That is why I was worried about getting the order in a timely manner. So just chill out, and continue on with your business, I'm sure you have orders to be working on. If you don't like people being critical about your business then your in the wrong business. There will always be the 1% of clients that complain no matter how good you are. So just keep on doing what your good at and people will learn what to expect from that. No hard feelings, and I don't want to push you out of this forum for any reason.
P.S. Maybe your tech help line could also double as a order status line. He did respond to all my emails however he never knew a thing about the order. I don't mind calling but most of the time the phone just rings.
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