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SinCity R/T
Dodge Dakota
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4/08/2005
23:05:09
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 Subject: Buyer Beware: Cervini's Auto Designs
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Message:
Beware of Cervini's Auto Designs customer service!
I bought a 2003 Dakota R/T last year, which came with the Stampede body kit from the factory. I wanted to upgrade to a roll pan, and the only manufacturer which offers a wrap-around package that complements the Stampede kit is Cervini's. Cervini's offers a variety of packages for their Sniper kit, but the only ones that include the rear pieces also include the side skirts. Since my truck came with side skirts from the factory, I asked them if they would sell those pieces separately at a discounted rate. After the rep put me on hold for a few minutes to talk with management, it was decided that they would absolutely not split up any of their kits to accomodate my situation. I was frustrated but wanted the parts so I purchased the 8011 kit - I got lucky that someone wanted to buy the OEM body panels I was removing as well as the Cervini's kit, so one financial disaster was avoided.
Fast forward six months later - I am driving down the road, hit a sizeable bump in the road, and one of the rear quarter panels falls off of the truck. Unfortunately at least one other vehicle ran over the piece and crushed it before I was able to recover it. Upon closer inspection it looks like the quarter panel was not perfectly sealed to the body of the truck due to imperfections in the part shape, and the tape simply let go when I hit the bump. I contacted Cervini's to see if I could buy a replacement quarter panel, and after being put on hold for a few minutes I was once again told that Cervini's management refuses to split up any of their kits, even as a service replacement for an existing customer.
I find this customer service attitude extremely frustrating and unfriendly to consumers - the rep had the nerve to tell me that the entire 8011 kit is molded at the same time and cannot be produced in any other method. This is a complete fabrication, because the roll pan is fiberglass and the other six panels are urethane plastic. Cervini's makes 4 different styles of side skirts for the Sniper kit but only 1 style of rear quarter panels, I find it extremely hard to believe that they do not produce the quarter panels separately from the side skirts and could simply sell me one for fifty dollars or whatever a reasonable ratio might be.
Be forewarned if you either own a Cervini's Sniper kit, or are thinking about buying one! If you damage even one of the 7 side/rear panels, you will have to buy an entire kit all over again - without exhaust $600++, with exhaust $1000++. I have been dealing with aftermarket parts companies for over three years, and I believe this is the most unflexible and uncaring company I have ever dealt with for post-purchase support.
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Skydiver
Dodge Dakota
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4/09/2005
19:14:20
| RE: Buyer Beware: Cervini's Auto Designs
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You should report this to the Better Business Bureau.
I was thinking of the sniper kit for my 03 R/T, but maybe not now.
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MauiRT
Dodge Dakota
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4/11/2005
09:40:04
| RE: Buyer Beware: Cervini's Auto Designs
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Message:
Its sad but true..they make a great looking product but suck at taking care of the publics needs....they would actually make alot more $$$ if they did offer their parts seperatly..A friend just went thru trhe exact same thing with a Sniper kit he lost one piece and couldnt get a replacment from the company....Makes you wonder what kind of jerk is in charge of customer service..
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ohmygod
Dodge Dakota
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4/15/2005
22:45:14
| RE: Buyer Beware: Cervini's Auto Designs
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Message:
"tape simply let go "
only an idiot would install body panels subjected to hi presure from wind and slipstream to a vehicle.
ever watch NASCAR cars loose taped up parts after a wreck?
What happens after about 20 laps or so?
THEY START FALLING OFF!
just like the taped on parts on your truck did , it took a while longer but only because you do not run 200mph, but the forces of nature were at work and yes just like any adhesive, after a while it failed.
WAAAAAAAh waah waaaaaaa Waaaah wwaaaah
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Chris
Dodge Dakota
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4/10/2006
14:48:01
|  RE: Buyer Beware: Cervini's Auto Designs
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Dang that sucks because i really was gonna order one for my dodge like next week. Thank God i saw this. It is the best looking kit for a dakota. Guess i gotta look some more. I broke the roll pan i have on it now twice. I will be d@mned if i pay 600+ for it to be replaced.
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bridges
Dodge Dakota
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4/11/2006
08:08:39
| RE: Buyer Beware: Cervini's Auto Designs
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Message:
try andys auto sport....
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SinCity R/T
Dodge Dakota
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4/11/2006
08:53:18
| RE: Buyer Beware: Cervini's Auto Designs
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This is an old thread, I thought I had updated them all a long time ago. I ended up contacting someone different at Cervini's a week later ready to fight, but this other person was much more helpful - I was able to purchase just the rear quarters at pro-rated cost to the kit and it showed up at my doorstep just a few days later.
SinCity R/T
2003 Black Dakota R/T
2003 White Dakota R/T
http://www.dakota-durango.com
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