ORW San Diego, DON'T GO THERE!! - Dodge Dakota Forum

Subject: ORW San Diego, DON'T GO THERE!!
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Heres a copy of the letter I sent to them, it about sums it up...

Dear ORW-

Last December I had a 3" PA body lift installed on my 2001 Dodge Dakota by your install department.

Since then I have had at least 3 occasions when my truck overheated and numerous occasions when it got really hot but did not reach the 'red'.

I first replaced my radiator cap and back flushed my engine. This did not help so last Tuesday I set out to change the thermostat when I came across a kinked and greatly stretched bottom radiator hose that was held away from the fan by 2 zip ties. The hose was so stretched it was tearing and was starting to collapse in the center (even though it has a coiled wire in it) and the end closest to the thermostat was kinked almost completely closed. The zip ties were holding it away from the fan were also causing the kink. When I removed the hose clamps the hose was under so much tension that I'm amazed the radiator wasn't bent or the plastic thermostat housing wasn't broken! I can't believe I spent over $700 for this mess (lift plus install).

The only reason I spent an extra $400 for the install was because I thought ORW was a knowledgeable shop and would make sure all the minor details were covered, i.e. the radiator hoses, fuel hoses, steering linkages, etc.. Now I'm wondering if more stuff is wrong with my install! I now have no faith in ORW's install.

Performance Accessories says that the Dakota kit does not come with a radiator hose extension and suggests that an install of a 21" universal hose is required if an extension is not used. Since ORW does body lift, wouldn't you have radiator hose extensions avaliable or universal hoses available? Your installation department was obviously aware of the problem since they zip tied the hose back, but they chose to jury-rig the problem and pass it along to the customer rather than to fix it!

I paid $400.00, (FOUR HUNDRED DOLLARS!!) for that install and you guys didn't even bother with an extension, or a universal fit hose, or even telling me about the kink, or the jury-rigged zip ties. I am very angry for paying ORW $400 for an incomplete and malpracticed install.

I am very displeased with the installation and will never buy another product or use your installation department again. Moreover, not only will I not refer a customer to ORW, I will go out of my way to make sure that none of my off-roading friends become ORW customers. I can't even express how pissed off I am at your complete neglect for a job well done and trying to pass off sub-standard work at such a high price!

A very dissatisfied ex-customer.

Ouch
Dodge Dakota
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