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BTS
Dodge Dakota
6/18/2001
20:30:54
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 Subject: Warning! TruckPerformance.com
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Message:
Warning to all considering ordering for here. I did and I'm sorry. Of 3 items ordered, only 1 was shipped on time, 1 was never sent (they claimed it was in the box with the other item) and the third item arrived 4 weeks late and was the wrong part. All attempted calls and emails have been unsuccessful and I've gotten no indication that they even care about service. Thank God the one part I got was the most expensive. I only lost around $70, but I'm sure they will lose much more in lost sales.
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Wes
Dodge Dakota
6/18/2001
21:07:21
|  RE: Warning! TruckPerformance.com
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I have had good luck with TruckPerformance for the most part. My items have been on time or early. The last thing I bought were the PowerSlot rotors but they were the wrong ones. It was their fault, it was PowerSlot, they actually sent them, Chevy rotors with the Dodge part numbers on the box. They returned them with any hassels.
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white
Dodge Dakota
6/18/2001
21:12:40
|  RE: Warning! TruckPerformance.com
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I too have had good luck with them and they are usually cheeper.
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Chad
Dodge Dakota
6/18/2001
21:47:46
| RE: Warning! TruckPerformance.com
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I hae spent a couple thousand dollars on that site and never had any kind of problem. In fact, it is one of the few companies on the internet i do trust.
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Travis
Dodge Dakota
6/18/2001
23:39:58
| RE: Warning! TruckPerformance.com
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I bought a K&N Gen II from them for $180.xx shipped. It took about a week to get it, but it was packed nicely (i think it was drop shipped from K&N), but regardless, it came on time as expected.
That's my only purchase from them thus far, but so far i've got good things to say about them too.
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2kota
Dodge Dakota
6/18/2001
23:43:31
| RE: Warning! TruckPerformance.com
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I’ve spent a few hundred dollars there and everything came as expected. The only thing that I had any problems with was some colored bulbs. They didn’t have them in stock and it took 5 weeks for them to be drop shipped. It wasn’t their fault. Their customer service was good each time I called them to ask about the backorder. I am still doing business with them today.
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RedHot98
Dodge Dakota
6/19/2001
02:10:49
| RE: Warning! TruckPerformance.com
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I bought a Sway bar from them no problem and underdrive pulleys, no problem, but I did by a full Belltech Suspension from them and they called me and said it would take a few extra weeks to get and I told them I would rather just cancel my order and they charged me over $50 dollars re-stocking fee for something they didn't even have in stock and that was going to be drop shipped from Belltech, I was pissed about that and then it took 1 month exactly to get my $500 back on my credit card and about 10 phone calls. I didn't like that at all. You be the Judge...
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Broeheem
Gen III
6/19/2001
02:53:52
| RE: Warning! TruckPerformance.com
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I'm sure that I didn't just read that....
A restocking fee for an item not in stock?
Say no more. I just ordered a Gibson from them, and I'll post on the results, but I wish I'd read this info last night. I guess it could be worse, but I happen to live about 15 miles from them, and can be quite the terrorist if I'm ripped off.
More on this soon.........
Patriot Blue 2001 SLT Plus Club Cab
4.7L./multi-spd auto/3.55 LSD
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MACE
Dodge Dakota
6/19/2001
09:23:29
| RE: Warning! TruckPerformance.com
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I've used them twice, first time had a order delayed because they were doing inventory and never said there would be a extra 3 days in shipping time (they did drop the shipping charge)
2nd time, great service, early arrival on the part and $20 cheaper than Summit's price, yet Summit beat them by $15 on another part (BTW, Summit and IntensePerformance parts come real quick, ordered on a Friday, got both on the following Monday)
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Collin
Dodge Dakota
6/19/2001
12:11:07
| RE: Warning! TruckPerformance.com
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They screwed me over too. I ordered a Borla cat-back from them which was in stock according to them, it never came. I waited 2 months before calling them and canceling the order and then ordering from performancecombos.com. Their prices are good, but their service sucks balls
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JB
Dodge Dakota
6/19/2001
12:48:06
| No problems with TruckPerformance.com
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I got my K&N FilterCharger and my Gibson cat-back from them... at an excellent price, and both arrived earlier than I expected. Like Chad, I've put them on my 'most trusted' list.
JB
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Chuck
Dodge Dakota
6/20/2001
15:13:13
|  RE: Warning! TruckPerformance.com
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Message:
I despise Truckperformance.com. I ordered new headlights and step bars which arrived in a relatively short amount of time. Then I ordered SS Grille Inserts and they gave me the run around saying they shipped when they didn't. It took at least 2 months to get the mess straightened up and that's only because I got one of the managers extensions and let me tell you, he knows my name now. I put them on my "never buy from again" list.
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4X4Tony
Dodge Dakota
6/21/2001
09:26:42
| RE: Warning! TruckPerformance.com
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Message:
The problem is, these guys don't actually stock merchandise - they take your order, but another parts company (could be Summit, NAPA, Billy Joe Ray’s Parts Bunker of West Hollywood - whoever they've contracted with) actually fulfills it. CarParts.com is the exactly same.
When everything works, it great and cheap and fast, but - if something goes wrong - you have to go up the chain to get a resolution, with TruckPerformance.com in the middle. Everything must go: You --> TruckPerformance --> Billy Joe Ray --> TruckPerformance --> You. If it’s lost or damaged, put UPS in the middle of it all.
Yeah, right.
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Broeheem
Gen III
6/21/2001
15:07:34
| RE: Warning! TruckPerformance.com
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Message:
OK.... My initial fears have been put to rest.
Ordered a Gibson on Sunday.
I'm looking at it on Thursday.
Four days... I'd say that's FINE service.
Intenseperformance.com took only THREE days to get my PowerStack filter to me.
It's gonna be a fun weekend!
Patriot Blue 2001 SLT Plus Club Cab
4.7L./multi-spd auto/3.55 LSD
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Tyler A
Dodge Dakota
6/22/2001
08:49:15
| RE: Warning! TruckPerformance.com
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Well my only contact with them is when my buddies got me a TB spacer for my birthday. They ordered it 2 weeks before my birthday and ended up being almost a month late. Id still use 'em.
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bts
Dodge Dakota
6/22/2001
19:47:27
| RE: Warning! TruckPerformance.com
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FOLLOW-UP: I got a call from "Mike" the GM a week after my last message. "Has everything been resolved?" NO. Ok, let me see what I can do.... Next day, right tailgate protector arrives by overnight mail, call promises that wires have been shipped and should be delivered by mid next week. Now I'm 2 for 3 and feeling much better. He wanted to know who I spoke to and why they didn't fix the problems... Maybe they're not so bad! If the last part comes as promised, I will order again and post the results. I hate to have it go on this long, but it seems they are trying to set things straight.... I hope I've been the exception to the rule, judging by other posts, service seems mixed at times, but the prices are really good.
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J. Heath
Dodge Dakota
JOIN HERE
1/10/2003
16:02:35
| RE: Warning! TruckPerformance.com
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Ordered a specific Air Intake System on sale from Truck Performance and received confirmation for it at the correct price. Received a second confirmation a couple days later for twice as much, and the air filter was not what I ordered when I received it. Now they say the first confirmation I got is no good which had the correct sale price and it is going to cost a 20% restock fee. These people are crooks and apparently make a killing selling people what they haven't ordered and don't want. BEWARE
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dakota matt
GenIII
1/10/2003
17:22:58
| RE: Warning! TruckPerformance.com
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I have made numerous orders through them and have been satisfied with their service. My only complaint is that they stopped shipping to APO addresses. Since I am stationed overseas that means they will not ship to me. Oh well I think I have all I want now anyway, I had to get my Y-pipe elsewere. I got some great prices from them in the past and would continue to use them if they still shipped to me.
MSD 6AL, SS blaster coil, 8.5mm wires, Accel cap and rotor, autolite 3923 plugs, K&N FIPK, 180 degree T-stat. Gibson single CAT-back, Carsound CAT, MOPAR PCM. Crower 1.7 RR's, F&B 50mm TB, M1 intake and turtle, Black Magic 150 electric fan, JBA ceramic coated headers, JBA Y-Pipe
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psychoRT
Dodge Dakota
JOIN HERE
1/10/2003
17:56:22
| RE: Warning! TruckPerformance.com
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They were pretty good for me! Ordered Volant air intake like 2 weeks before christmas i got it the next week before christmas and my fuel rails were back ordered but they were only like 2 weeks behind.
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ZenDak
Dodge Dakota
JOIN HERE
1/10/2003
18:02:04
| RE: Warning! TruckPerformance.com
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I use that site to browse for what I 'might' buy,,,then find a better place,,with better pricing.
I bought a 3 pod pillar guageset from them, and they sent it busted,,,missing the lower 1/3, and wouldn't take it back,,,bastards,,,,
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FastD
Dodge Dakota
JOIN HERE
1/10/2003
18:10:07
| RE: Warning! TruckPerformance.com
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They suck..if they haven't got you yet, they will! I ordered a Hypertech Power Module from them and I got it OK, but I had to send it back three times. Everytime I installed it the truck would either not start or stall shortly after starting. Well, after the third time of having it "adjusted" I told them I was going to send it back and wanted a refund. They said "cool" gave me a confirmation # and told me my money will be re-deposited in my account. Two weeks passed..no money..a month passed..no money, called them everyday and they kept telling me it was refunded got tired of that and filed a complaint with the Better Business B. against them. And to this day (its been over a year now) NO MONEY! I'm not telling anyone to not use them but just be careful and cover your a**! Thats all I have to say about that! Peace.
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97_blk_dak
GenIII
1/11/2003
03:10:41
| RE: Warning! TruckPerformance.com
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I have nothing but good things to say about them. Everything that I've ordered from them I have received promptly and in good condition. I wouldn't hesitate to use them again.
----------------------------------------------------
1997 5.2L 4X4 CC
PICS
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pat
Dodge Dakota
JOIN HERE
1/11/2003
10:52:38
| RE: Warning! TruckPerformance.com
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Truck perofromance has had alot todo with my modifications i like them. Beware of street beat customs they are horrible they screwed up a cowl hood i had ordered and they never shipped it so then i canceled the order and they still shipped it numb nutts
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boettli
Dodge Dakota
JOIN HERE
1/11/2003
13:05:48
| RE: Warning! TruckPerformance.com
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I have ordered my gibson catback, 4 edelbroch shocks, Airaid filter, powerchip, tb spacer, and a full hotchkis tvs with custom bilsteins. I never had a problem, very good company to deal with
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JohnJohn
Dodge Dakota
JOIN HERE
1/12/2003
13:16:35
| RE: Warning! TruckPerformance.com
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How about Speedtweaks? There has been alot of posts about them recently, not shipping products that have been paid for, not replying to emails and not answering or not returning phone calls. I have learnt the hard way about these types of companies before and one of the best way to order parts on the internet or phone is to contact the manufacturer of the item and buy dirrectly form them (they most of the time have the best price or will beat the lowest price you have found elsewhere) or if they will not sell dirrectly to you, ask them for a reputable seller. They never like to here bad things about there products and dealers. Also when dealing with manufacturers and dealers is to always get the first and last name of who you are talking with, just in case there is a problem later.
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BlackDak5
Dodge Dakota
JOIN HERE
1/12/2003
13:25:08
| RE: Warning! TruckPerformance.com
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I have had very good luck with Truck Performance.
I cannot say the same for speed tweaks or premier-automtive.net. I consider the two of them huge scam artists!!!!!!!!!!!
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Jonas
Dodge Dakota
JOIN HERE
1/12/2003
15:15:23
| RE: Warning! TruckPerformance.com
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BlackDak5:
Your Name, Address, Order Number? What did you order from us and when? General slander like that is completely uncalled for. I am NOT Speedtweaks so dont confuse us with them.
We do 110% to make sure every customer is satisfied. If someone complains we always take care of the situation. So instead of slandering us, why not let us know what the problem is.
Jonas
Owner Premier Automotive
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P
Dodge Dakota
JOIN HERE
1/12/2003
17:09:04
| RE: Warning! TruckPerformance.com
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I must say Premier Automotive is an excellant comapnny. Jonas is a great guy. He's always very helpful. The MTX loaded sub box has been my favorite so far. 2nd would be the HO cams I also ordered from them.
I've also ordered from truckperformance.com. Not one complaint there either. In fact I always get my order 2 days before there delivery date. That being said...I'm sure all companies make mistakes. That doesnt mean that they are out to steal your money.
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DMan
Dodge Dakota
JOIN HERE
1/12/2003
17:44:06
| RE: Warning! TruckPerformance.com
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Let's please be careful when putting down a reputable company like Premier Automotive. Especially when you lump it together with Speedtweaks which has had it's fair share of complaints and problems that have been widely documented here.
DMan
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Jonas
Dodge Dakota
JOIN HERE
1/13/2003
09:36:04
| RE: Warning! TruckPerformance.com
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Thank you for the positive response P and Dman. BlackDak5. Please either post or email us with your invoice and order information. If there is a problem I would like to take care of it, as I always do anything that I can to take care of customers.
Jonas
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BlackDak5
Dodge Dakota
JOIN HERE
1/13/2003
11:52:22
| RE: Warning! TruckPerformance.com
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I have submitted information to premier about the gts hood, never responded, i have a close friend with a r/t that has still not recieved his ram air package, after purchasing the hood.
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