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born2steel21
GenIII
 
6/17/2002
22:51:12
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 Subject: Question for Ian at Truckin-suspension
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Posted this a couple of times already just to make sure I get some type of response. Figured what the hell, I'll post it again.
umm...just a question Ian...If you willingly admit that the suspension lift you sold Knobby had alignment and bracketry issues, why didn't you at least compensate him for the P.O.S. lift that you sold him? I mean after all you used his truck to correct the shortcomings of the lift? That must be part of truckin-suspensions policy of great customer service...screw whoever you can to get the product out there. It would be one thing to f*ck up a truck fitting the prototype lift and then fixing any problems that were created in the process...taking responsability...and another to f*ck up a truck with a P.O.S. lift and then telling the customer to go screw themself because you got what you wanted...as in the case of Knobby. If you would have at least helped him get his truck up you wouldn't have all this bad publicity on this sight. You would have read instead "The lift truckin suspension sold me had some shortcomings with the bracketry and alignment but they personally went to great lengths to make sure my truck was free of any problems in the development process of an outstanding lift to come for our Dakotas. These guys are great." But now you scumbags have revealed your true colors. You must be a freakin idiot to screw with someone as active on these boards as Knobby. If you would have went about it the right way you could have smelled like roses, but now you smell like sh*t. And another thing, if someone offered me a lift at 20% off and personally installed it to ensure no more bad publicity could be created I would speak good of the company too...its called sponsership...but the truth is that no one else has posted any good things about this company...hmm, thats strange...as far as I'm concerned bigdakota is a working to denounce everything that knobby went through...hell, thats what sponsers are supposed to do...instead, if you want some better publicity on this sight, fix knobby's truck...or we can just keep running truckin suyspensions name in the mud...your choice. While your at it, post some better evidence that the lift's problems have been aleviated. Thats all for now.
-- Death Before Dismount --
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Dodster
Dodge Dakota
JOIN HERE
6/18/2002
06:59:51
|  RE: Question for Ian at Truckin-suspension
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Don't worry man, Knobby will be avenged!! When Rancho and other RELIABLE and ESTABLISHED companies come out with susp lifts for our trucks, and they will in time, we'll be saying truckin' who? They won't last. Anybody fool enough to deal with truckin' after what they did to Knobby will find out for themselves and further spread the word about these fly by night, grab the cash and run guys!! I don't believe this bigdakota is for real. I think it's a lame attempt for the truckin' guys to save their reputation. You'd think a new company trying to get into the business would bend over backwards to make a good name for themselves. DUH!! In the great USA you don't mess with a man's truck and get away with it. Knobby will have the last laugh!!
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Knobbyman
*GenIII*
6/18/2002
08:32:05
|  RE: Question for Ian at Truckin-suspension
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My deal with them is finished.. Everything is taken care of between me and them.. We don't deal with eachother anymore.. If I have any problems it's on my shoulders.. And they have taken care of any billing issues I had with them.
I still don't think there lift is any good. but that's my opinion..
I found another problem which I'm not at all conserned about but if they made a lift it should have been taken care of.. (the angle of the rear differential doesn't line up with the rear drive shaft.. I forget what it's actually called). I can take care of that when I add my leaf spring though.
Dodster.. The fact that they are still trying to sell that kit is making me laugh..
I'm still bitter at them for not following threw like any company should have especially when someone spends over $1,000 on anything I should hope that they would have alot better Customer Service.
Oh BTW the nerf bars they sent me.. They actually worked.. (Kind of) I had to jimmy rig those but you will never be able to tell.
'01 Graphite QC 4x4
4.7 3.55 LSD
4.5" Customized Suspension Lift
305x70x16 GoodYear MT/R's
http://www.knobbyman.com
----Speed only breaks stuff faster----
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arthur
Dodge Dakota
JOIN HERE
6/18/2002
13:30:41
| RE: Question for Ian at Truckin-suspension
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Well then i got a few questions Knobby...
When you say they took care of the billing issues...does that mean you got most your money back, or what? What's the deal...did you spend $1300, get a free installation, and the only downfall now is the fact that the lift is poor workmanship and that you were without truck for 2 months, not that you were screwed out of an extra $1500?
In other words...what do you mean when you say you got your billing issues cleared up?
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help
Dodge Dakota
JOIN HERE
6/18/2002
13:39:39
| RE: Question for Ian at Truckin-suspension
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Message:
pinion angle
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Redneck
Dodge Dakota
JOIN HERE
6/18/2002
13:51:11
|  RE: Question for Ian at Truckin-suspension
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Im not taking the side of Truckin' Suspension, I mean any company that screws their customers should be tarred and feathered... but do you seriously think that JUST because Knobby had a bad experience with them, and thrashed them on this board (rightfully so), that this company is going to fall by the wayside? That noone is going to buy their products? The number of times I wish that a company had bent me over would just fail, then there would be no more buisnesses in the world. The true fact of the matter is guys, that there will always be someone looking for the cheapest deal, the fastest shipping, least complicated installation, and there will always be someone to sell people kits that do just that. Sure they might be shoddy but just because 500 (rough estimate) people on this board say "I'll never buy that product", it does not mean they can't sell their product to a Chev owner, a ford owner... ect. Do you know how many trucks are sold in NA every year? As much as I would love to believe it, not everybody buys a dak, and not everybody surfs this board...
No point in b!tching about something that is over and done with is my point. If someone asks about the kit, tell them its garbage, other than that, its over and done with.
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YJ
Dodge Dakota
JOIN HERE
6/18/2002
14:41:29
| RE: Question for Ian at Truckin-suspension
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Get it out to enough off-road companies/people, the word will hopefully spread as others, not just dak owners, ask about truckin' and get something like, "I heard they were crap." Should put a dent in sales in a couple of years, which in turn could make the employees buy one less pack of smokes, which in turn could make them just a bit more grumpy , finally pissing their wife/friend/or employer off. Sound far fetched? Anything's possible. ; )
Oh, and by the way, it's garbage.
YJ
Black 2K QC Sport 4x4 4.7 3.92 KVT910DVD
Black 91 YJ 4LHO Borla | 5" Suspension | 33BFGMT
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Dodster
Dodge Dakota
JOIN HERE
6/18/2002
15:52:31
| RE: Question for Ian at Truckin-suspension
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Redneck..You make a valid point, if you're talking about widgets or toasters. But when you're talking about a susp lift for a truck, that's different. MOST guys are going to research a lift and make sure it's compatable with their vehicle, tires and so forth. They will talk to people who have a lift and professionals who install lifts. Anybody who buys a lift just because it's cheapest, fastest shipping, etc is a FOOL. Somebody like that isn't likely to attempt the install themselves.I don't think there are enough fools out there to support a company. Although there are a lot of fools out there. I do agree with you relating to other companies. Ford screwed me over and I trashed them and will never buy another Ford (brand new that is) but I doubt they care or will go out of business. When it comes to trucks MOST guys are proud of them and CARE how it looks and performs. The few that don't can't support a company.
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born2steel21
GenIII
6/18/2002
18:40:46
| RE: Question for Ian at Truckin-suspension
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Thats the point I'm trying to make. Anyone who has been in touch with this board for the last couple of months knows what happened to Knobby. I had no problem until these guys (truckin) tried changing the name of their lift and sponsering another dak owner to try to get better publicity, particularly on this site. To allow them to try to pull this without warning New Dakota owners and members of past experiences with this company would be pretty damn ignorant. People can still try the lift if they want to, I'm just expressing my opinion. If they listen, they listen. I know...freeom of speech, its a bitch...but I plan on fully exercising this right when it comes to Truckin Suspension. As for SCUMBAG, he seems to like a mole on this site. The fact that he keeps trying to cover up for truckin makes the company and him seem worse. Considering he is the only spokesperson from truckin that I have heard on this site and he has been trying to save truckin's reputation I believe that he is someone of rank in their headquarters. Therefore he must be reporting on what dakota owners are saying about the truckin lift. Has anything been done, nope. So what happens when your lift puts your truck in the shop? What is truckin gonna do? Exactly....nothing.
Venting my fellow dak lovers...venting
By the way, where is SCUMBAG?
-- Death Before Dismount --
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Knobbyman
*GenIII*
6/19/2002
09:48:55
| RE: Question for Ian at Truckin-suspension
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I got enough money back that I thought I deserved... I'm not saying I got all of it.. I'm not saying I didn't.. At this point I don't even see my money situation to be the issue. The point remains that the lift was not researched at all before it was "put into production" when I ordered it it took them a full month to ship it out. Do you really think that it was a production lift when I ordered it? There is no way that they had these things boxed and ready to ship like they told us. Also the fact that the parts didn't fit just really gets to me. After I've gotten this lift or started installing it. I started REALLY looking at other kits to see how they were done. Everything about this lift is cheep and I don't mean in expensive. Like my torsion bar drop down.. I've found away to remove ALOT of that material which would require 4 less holes in the frame. 8 less bolts and ALOT less steel. I'll have pictures up on my website when I finish that. Not to mention I'll have about 3-5" more ground clearance in the center of my truck.
The rear springs.. Should have used drop downs front & rear of the same length that way the rear axle stays in the same place in the wheel well. Instead of now being slightly forward.
The front also could have been done alot better. For one thing the angles of the drive shafts front & rear are off. (front was fixed $415) rear I can do by my self. The biggest heartach was still the steering. If you could only see the S shape that mine is in right now. Unfortunatelly there is no GOOD way to route it.
Also Braided Steel Brake lines should be included with any lift over 3" that goes for all manufactures and most do. Mine are TIGHT!! I'm in the process of ordering new cables but it would have been nice to have them in the kit.
I also think I found a way to get more travel from my IFS but I'll have to test that out first.
My tires do rub up front and that can easily be fixed but should have been thought of when the kit was made.
FYI guys.. This is the kind of information I tried giving Ian but by the time he finally acted on it it was 2 weeks later and I'd already solved the problem my self.
The only reason I'm taking longer to fix the above list is because MY TRUCK WORKS NOW!! I don't want to change that out and find out it was a bad idea. Plus I'm trying to get the bills paid off and get back to my life instead of going home from work everyday and screwing with my truck.
I agree with Redneck... Not everyone does read this board or drive a Dakota. But after people that have had dealings with this company heard that I delt with them. They have sent me there horrior stories. I don't have all of them but I still have some.. Just incase. I'm not going to post them because I really don't like bashing companies.. But they have come from.. ALOT of lowered S-10's and Rangers.. And some just parts in general from them. I also saw some "ladder bars" that AIM made.. I don't know what they were thinking. They were torn apart and re-welded correctly before they would fit.
Oh.. who ever "help" is .. THANKS!! I couldn't remember and it was starting to bother me ;-)
'01 Graphite QC 4x4
4.7 3.55 LSD
4.5" Customized Suspension Lift
305x70x16 GoodYear MT/R's
http://www.knobbyman.com
----Speed only breaks stuff faster----
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Ian
Dodge Dakota
JOIN HERE
6/27/2002
15:48:08
| RE: Question for Ian at Truckin-suspension
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Message:
1. The kit Knobby has was a 6.5” kit modified for a 4.5” application. Knobby was fully aware there may be installation issues since this was the first kit of its kind. We were in regular contact for at least a month before reluctantly agreeing to sell the kit.
2. It is standard practice to develop new products on customer’s vehicles. All of our products have been developed this way. It is our company’s policy to only do this on vehicles that are locally owned. We made the mistake of making an exception for the wrong person.
3. We never told Knobby to go screw himself. He told our installer, who was working with little or no instructions as a first install, to go screw himself. You all can claim whatever you want about the competence of the installer but none of you know him or have done business with him. He regularly installs many other lifts with no problem. Both my company and the installer we used in Knobby’s area bent over backwards for an ungrateful customer. Our cooperation only ended when he told us to f*ck off. I even attempted to restore communication after that point with no success.
4. Yes our true colors are to work endlessly for 3 months to get a kit right for a person who screams and yells every chance he gets and has no respect for any manufacturing process and no mechanical knowledge beyond his keyboard. We try to blindly satisfy someone who does not say thanks. Those are our true colors. We did not get what we wanted. We got a POS half done 4.5” lift.
5. Knobby dug his whole and blamed me cause he couldn’t get out of it. I corrected the errors as we were made aware of them. His kit was not GUARANTEED to fit properly. It was a one of a kind first attempt. It was sold with that understanding and free installation provided. We did what we could and he spit in our face.
We stand behind every one of our production kits and work promptly to correct any errors if there are any. If there is a renegade customer who feels he has the technical know how to refabricate his own parts we can no longer stand behind those parts.
What else? I don't answer only the easy questions. I usually dont waste my time responding to internet rantings. They usually have little or no reach into the real world of manufacturing and sales.
The page with the 98 Dakota is not meant to say we did some great new thing. It just showcases how a worm and sector dakota looks with our lift kit installed.
As to another users suggestion that the kit is the same as Trail Master, there is no merit to that statement. All our bracketry was drawn, burned, bent, and welded from our techs instructions with no other kit used as a guide.
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Blizzard
*GenIII*
6/27/2002
17:03:02
| RE: Question for Ian at Truckin-suspension
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Message:
I've said it before, but apparently it's fallen on deaf ears, so I'll say it again ...
Ian ...
Would it not be in YOUR BEST INTEREST to develop your kits IN YOUR SHOP **BEFORE** selling them as production kits??? As a businessman you are digging your own grave trying to hack up a 6.5" kit to modify it to a 4.5" kit and then ship it across country HOPING it will work. I can about guarandamntee you that Rancho, Superlift, and any of the other big boyz wouldn't THINK of selling that 4.5" kit if it hadn't been fully installed, tested, and documented in their OWN SHOP first.
You can post all you want about how Knobby was the uncooperative one in this matter, but if the kit was developed first and then sold none of this would have ever happened.
It's your own damn fault for trying to make it work in the first place. You should've perfected it before you tried to pass it off as a production lift.
'01 QC 4x4
5.9L, 3.92 LSD, loaded
shakin-notstirred.tripod.com
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YJ
Dodge Dakota
JOIN HERE
6/27/2002
17:35:27
| RE: Question for Ian at Truckin-suspension
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I have a question for Ian.
Ian, if I were to buy the 4.5" (Rack 'n' pinion) lift from truckin' suspension, right now, for my 2000 QC 4x4 4.7 3.92, and brought it to 4 wheel parts in Lynnwood to have them install it. Then mount a set of 33x12.5's on my stock 15x8 wheels, would it work perfectly on-road and some off? Would I need anything else to uphold the longevity of the parts on my truck? (i.e., driveshaft, front suspension, etc..) Longevity as in several years and not two.
Thanks.
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born2steel21
GenIII
6/27/2002
18:45:44
| RE: Question for Ian at Truckin-suspension
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"I usually dont waste my time responding to internet rantings. They usually have little or no reach into the real world of manufacturing and sales."
What?? Are you on crack? If Knobby would have had a quality lift installed you would have probably sold about 50 of these lifts by now...Just look at all the 2000+ dak owners looking for susp. lifts for their trucks. As for Knobby, I've never met him personally but I've rarely seen him get pissed about anything on this site. I also noticed how calm he usually was about the situation with his truck. I have rarely seen him throw in cuss words to add effects of anger or disgust. As for him being a mechanical genius, especially in the components of a suspension lift, thats your f*ckin job not his. If he was a lift guru he would have built his own lift. He didn't have this ability so he called on you guys, and in turn you failed miserably. Oh crap, I'm ranting, now he's not going to answer me. As for it not having any effect on sales, I would have bought one had it been a quality lift, instead its rancho for me...so thats one sale...Blizzards not buying one...thats two...By the way, I was the one blaming you, basically because your the most visible representative from truckin on this site and you don't seem to know what your talking about half the time either.
-- Death Before Dismount --
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Knobbyman
*GenIII*
6/27/2002
20:51:32
| RE: Question for Ian at Truckin-suspension
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Guys I'm not going to make any more comments on this board.. Because as far as I'm concerned I'm finished with dealing with incompetent people. My truck is finally finished no thanks to Truckin-Suspension. I used I think a total of 3 of their brackets after we had to modify them.
Ian is correct he did send me the parts after I told him. But the problem with that was they sent me the WRONG PARTS! and it took a full week to get to me.
Ian if your just showcasing the '98 lift.. Why didn't you do the same with the 2000+ lift?
'01 Graphite QC 4x4
4.7 3.55 LSD
4.5" Customized Suspension Lift
305x70x16 GoodYear MT/R's
http://www.knobbyman.com
----Speed only breaks stuff faster----
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arthur
Dodge Dakota
JOIN HERE
6/28/2002
02:05:47
| RE: Question for Ian at Truckin-suspension
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Ok, let's bottom line this Ian...TAKE THE BLAME!
I swear...you must be an idiot...i'm in retail selling...i build computers for a living... remember...THE CUSTOMER IS ALWAYS RIGHT!
You should have done yourself a f*ckin favor and just said...
"i f*cked up...SORRY, the kit we sent Knobby was crap, but now the kits kick a$$, and i'm willing to prove it by installing it on a truck and having some independent source test it, some one you all would believe."
But instead you attack one of our own...you know...for all i know Knobby could have been the a$$ hole...i don't know him personally, all you had to do was save face, say the lift was crap, apoligize to knobby and i bet you might have actually got a few sales from this post...i wanted to buy a lift from you...even after what happened with knobby, but you straight screwed yourself dude...now you can reap the whirlwind...a$$hole.
NEVER F*CK WITH A GUY AND HIS TRUCK!
ESPECIALLY ONE WITH FRIENDS!
This little insignifcant site might not hurt your sales...but it sure as hell won't make them better...and so help me...i'm going to make sure all i know never buy a thing from you...it may not seem like much...but if we all do our part...it can be enough.
Do yourself a favor...start a post on this site...admit your an a$$...admit your kit you sold knobby was sh*t...prove your new lift kicks a$$...and APOLIGIZE to EVERY person on this site that you just insulted.
Talk about a $hitty businessman, insult all your customers...good tactic!
How the hell are you going to ever compete with the likes of rancho and superlift if you don't know how to treat customers! Most suspension makers aren't even planning to make a lift for our trucks.
You had it MADE! Rancho is coming out with a 3" suspension lift...that's it! Nothing larger. 3" only allows us to run 33's, anything larger and we need a body lift, but some of us don't like body lifts, and want 35's with suspension lifts only. You had a 4.5", a 6.5", and a 9.5" lift to sell, you had a monopoly! Look at all the posts were people tell everyone with a 97 and less to buy the tuff country 5.5" instead of the rancho 3", you could have been the next tuff country...you could have had the new Dakota and Durango market cornered, but you messed it up cause you couldn't hold your temper and just suck it up and be the bigger man.
HOW PATHETIC YOU TRULY ARE!
If you aren't going to post something of worth on this site anymore...f*ck off and don't come back.
And sorry to my fellow dakota drivers...i didn't mean to rant or piss off anyone...i just get so mad when people are so damn retarded!
WHEW!...breathe in...breathe out...ahhhhh.
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ian1872
Dodge Dakota
JOIN HERE
6/28/2002
12:11:37
| RE: Question for Ian at Truckin-suspension
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there is something to be said about a company rep that can come from being slammed and take it straight on the chin. this whole thing could have turned into a huge PR oportunity for truckin, but rather than admitting fault the customer was called out.
very very bad! i would have bought a lift from you too. what a shame, you give the retail market a truely bad name.
i am a private business owner and even if the customer was a total a$$ monkey, i still would have taken fault and showed the world i had what it takes to make everyone happy.
i also don't know knobby personally, but the way he posts around here i have a hard time believing he would lash out at you guys and the installers with out provocation.
ian, you need to seriously reconsider your customer service stance on this issue if you ever plan on tapping the market that is available here to you. some people here at pretty colorful in their post to you but please by all means don't let that effect the way you handle adversity. here is your chance to shine through, find the closest member here to you and do a lift with them. very simple, very easy.
ian
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Ian
Dodge Dakota
JOIN HERE
6/28/2002
19:19:30
| RE: Question for Ian at Truckin-suspension
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I already said working with knobby was a mistake. I already said we made an exception to our policy to do a guy a favor.
And yes it takes a week to get a part to Texas by UPS. I do not control UPS. The kit was wrong we followed our procedure of correcting parts to the customer's ideas of what is right. Yeah we got some wrong in the process and we still kept it going to get the parts right. Our staff was doing our best to fix a kit we could not see or measure ourselves. Remember this was still outside of our policy and a favor to the first anxious customer. It was a mistake and I have already said that and I already said Knobbys kit is a POS. Unfortunatly due to circumstances out of my control I am no longer authorized to do anything for Knobby even if he were interested in our new corrected kit.
All of our brackets have been updated to correct driveline and steering angles, unneeded parts have been eliminated and the upper a arm drop down brackets have been reinforced. We have had trucks in the Phoenix area for test installs. There are numerous shops out there that have installed the kits. The kits work.
Basically it is like this: We made a mistake in our first 4inch kit sale. We have been left in a position where we can do nothing about it. The kits have been corrected and work.
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bjlindsey
*GenIII*
6/30/2002
14:48:04
| RE: Question for Ian at Truckin-suspension
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Message:
Sounds like he is STILL slamming Knobby.
01 QC 4x4 5.9L 3.92 LSD
3" Body Lift, 305/70-R16 XTerrains,
K&N clone, Clear Corners, Carbon Fiber Tails,
www.FreeGasForYou.com
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91 dakota
Dodge Dakota
JOIN HERE
7/01/2002
03:37:37
| RE: Question for Ian at Truckin-suspension
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o, suck it up and get it over with. you should have obtained a test vehicle first, ya dummies. through auction, loan/test from the maufacturer, bought outright, junk yard, wrecked or repo'd vehicles are too obvious to miss. talking with other manufacturers would be a bright idea, in your case. seeing how others handle the same situation would have been very advantageous to your (hahaha)--ahem--company (snicker) and your (snicker) customer--what--service. if we the suckers and the guinea pigs have to do the thinking for you, then who is in control and on top of it. i hope you are a single company and not a subsidiary. cuz, one of you dudes would be/is in deep doodoo. you ian, have an ego problem. its not that the kit f^cked up that pisses so many people off, its that tr(s)uckin'
(you being the 1st hand rep) is not taking responisbility by saying 'ok ok, we understand mr. knobby (hehe), we'll take the kit back and ship a new one to you *******AIR***********, hopefully in your hands within A DAY." THATS BETTER customer service. take it from me, i got a degree in it and im looking for a mangement position in that area. looks like you have a position now available there, huh? :->
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jason
Dodge Dakota
JOIN HERE
7/01/2002
03:44:46
| RE: Question for Ian at Truckin-suspension
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and they false advertise, i dont see a 79 dollar pre runner light bar on the site only a 139 dollar light bar. thats enough makes me say screw trucking suspension. and now i know about knobby story, i will tell all my friends what a joke they are. jason.
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ian1872
Dodge Dakota
JOIN HERE
7/02/2002
18:39:28
| RE: Question for Ian at Truckin-suspension
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Ian- there is something to be said when you have to get in the middle of a bad situation and taking it on the chin as a rep. in your first post you kinda pointed fingers but it is obvious now that you are past that and taking responsibillity(for the most part). you have an extremly bad rep around here and some of the guy harbor very ill feelings towards your company. i see no reason in continue this.
all we need now is pics and testimonials from your customers showing us a functional kit.
the rest of you guys, i am sticking up for no one here but try and remember this, there is always a lemon in the lot. we are all aware of the crappy dakota lemons out there, don't forget mistakes happen. so truckin made a sh!tty lift and just happened to sell it to one of the more active members here, that's one lift, my bet is that anyone can get it right with practice.
ian
ian
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born2steel21
GenIII
7/02/2002
20:53:22
| RE: Question for Ian at Truckin-suspension
IP: Logged
Message:
made a crappy lift and pretty much said sorry about the lift, your going to have to bend over and take it in the a$$...thanks for choosing truckin suspension...who's next?
-- Death Before Dismount --
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