Sigma
Dodge Dakota
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1/23/2007
17:30:18
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 Subject: RE: They say Honda#1
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What Dodge has ignored IMHO is listening to the consumer needs and placing a low priority on customer complaints.
Listening to consumer needs sparks inovation & sales. Reacting to customer complaints creates brand loyality & repeat sales. Manufacturing & engineering need to design & maintain process with little variation.
All automotive / truck manufactures have failures. Check any dealer, if they have sales then they have a repair shop. How many bays & lifts are there? That is not always oil & tires they replacing.......
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