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General Dakota Board
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racefan
Dodge Dakota
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11/29/2003
20:03:32
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 Subject: synthhetic oils
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Message:
Does anyone know if I will void my warranty by using synthetic oils & going longer than recommended drain intervals?
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jeremiah2360
Dodge Dakota
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11/29/2003
20:32:21
| RE: synthetic oils
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Message:
I drive 24k a year and use Amsoil and 10k drains with oil analysis records. If I have warranty issue they won`t be able to prove it`s the oil. They may make it difficult for me but I am stubborn(and lazy) and don`t want to follow their very conservative maint schedule. This includes transmission, diffs,and trans case. All are synthetic filled and I don`t expect a fluid related failure.
03 qc 4.7 auto 4x4 22k
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AmsoilSponsor
DakotaEnthusiast
11/29/2003
21:08:34
| Amsoil Warranty - Using Synthhetic Oils
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Message:
WARRANTY
"jeremiah2360" is correct.
First and foremost, there is no way for the dealer to test to see what brand of lubricant you are using, they will only want to see maintenance records to see that maintenance was performed on a timely basis. If this is a concern, this can be accomplished by keeping sales receipts of your purchases and taking photos of your odometer.
Warranty issues can be a pain in the butt even if the dealer has performed all maintenance with OEM supplies. For the record, I am posting Amsoil's recently revised Limited Warranty information in it's entirety below.
Note: I purchase and use Amsoil lubricants and filters EXCLUSIVELY and (WHILE THE VEHICLE IS STILL UNDER WARRANTY), I take the vehicle and the Amsoil products to a local "Quickie Lube" or a "Friendly Garage" and let them perform the change. I then have documented proof of the mileage and date of the service performed.
The "Quickie Lube" or my "Friendly Garage" charges a "nominal fee" for this service since I provide the lubricants and filters --- similar to a corking fee when you bring your own bottle "BYOB" of wine, or your own beer, to a restaurant.
This way I have documented proof of the service performed, the date performed, and the odometer reading.
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Recently Revised AMSOIL Limited Warranty - Lubricants
AMSOIL INC. of Superior, Wisconsin hereby warrants that its lubricants are fit for use according to the written recommendations of AMSOIL INC. and in applications specifying one or more of the standards set forth in the product data bulletins and product labels. AMSOIL INC. further warrants its products to be free of defective materials, design, and workmanship.
THIS WARRANTY IS SUBJECT TO THE FOLLOWING LIMITATIONS:
1. This warranty only applies to AMSOIL lubricants for which a separate, specific warranty is not written.
2. The warranty herein applies only to AMSOIL lubricants, which are packaged by AMSOIL INC. and sold by AMSOIL INC. or an authorized distributor.
3. The liability of AMSOIL INC. shall be limited to:
a. Replacement of the defective lubricant.
b. The cost, including labor and materials, to repair damaged equipment, or at the option of AMSOIL INC., the cost to replace damaged equipment, resulting directly from the use of AMSOIL INC. lubricants when used in the proper applications.
4. AMSOIL INC. shall not be liable for special, incidental, or consequential damages including, but not limited to, damage or loss of other property or equipment, loss of profits or revenue, cost of capital, business interruption, lodging, towing, or cost of replacement equipment. The liability of AMSOIL INC. arising out of the manufacture, sale, delivery, installation, technical directions or recommendation of any lubricant- whether in contract, tort, warranty or otherwise - shall not exceed the value of the equipment in which the product(s) were used. The remedies to the purchaser herein are exclusive.
5. In the event of a claim against AMSOIL INC., the procedure below must be completely followed.
a. Where the original warranty from the equipment manufacturer is still in effect, the customer shall file a warranty claim with the Original Equipment Manufacturer (OEM) in accordance with the OEM warranty procedure.
b. Customer shall retain failed parts for inspection by AMSOIL INC. unless given to the OEM.
c. Customer shall also, within 30 days of failure, notify AMSOIL INC. and provide the following:
(a.) An eight (8) ounce representative oil sample taken from the failed equipment and put into a clean container.
(b.) Documentation including make, model, and year of equipment, total accumulated miles and/or hours, and duty cycle or service environment.
(c.) Equipment or vehicle maintenance history documentation including miles or hours at the time of AMSOIL lubricant installation, general equipment repairs, and oil analysis results if available.
(d.) Proof of purchase for AMSOIL lubricant.
(e.) Batch number from oil container or Certificate of Analysis.
d. Mail the above sample and information to:
AMSOIL INC., Attn: Technical Services
AMSOIL Bldg.
Superior, WI 54880
e. In cases where the OEM warranty is still in effect and that warranty coverage is denied based on the use of an AMSOIL lubricant, the customer shall immediately notify AMSOIL INC. and provide a written copy of the OEM warranty denial.
f. AMSOIL INC. may, at its option, notify its insurance carrier of the claim.
g. AMSOIL INC. or its insurance carrier may conduct an investigation that includes, but is not limited to, an inspection of the failed parts, a review of the operating conditions, and a thorough review of the information requested above. The customer agrees to cooperate with such investigation.
h. If AMSOIL INC. or its insurance carrier pays a claim, an attempt may be made to recover amounts paid from the OEM. If this occurs, the customer may be asked to provide further information pertaining to the failure and to cooperate with AMSOIL INC. or its insurer in the recovery process.
THE WARRANTY MAY NOT BE EXTENDED TO COVER:
1. AMSOIL lubricants used in mechanically deficient equipment as a result of abnormal operation; negligence; abuse; damage from casualty, shipment or accident; or equipment modification done without written authorization from the OEM.
2. AMSOIL lubricants that have been used for the purposes of racing or in applications where the OEM required lubricant standards do not match those stated by AMSOIL INC. without the written approval from AMSOIL INC.
3. AMSOIL lubricants that have been contaminated after leaving the AMSOIL INC. premises due to improper handling, storage or through equipment deficiencies in which an AMSOIL lubricant has been installed.
4. AMSOIL lubricants which have been packaged, regardless of container, by anyone other than AMSOIL INC. or an AMSOIL authorized packager.
5. Any allegedly defective AMSOIL lubricant for which a reasonable sample has not been preserved.
6. Failure of equipment when AMSOIL lubricants are not used in strict accordance with either the written recommendations of AMSOIL INC. or the OEM for warranty coverage.
7. AMSOIL lubricants that have been used in conjunction with any other product or additive that has not been authorized for use by AMSOIL INC.
8. Failure of equipment due to a pre-existing condition that is unrelated to the use of AMSOIL.
9. Repair or replacement of equipment because of normal wear.
AMSOIL RESERVES THE RIGHT TO REJECT A WARRANTY CLAIM FOR ANY OR ALL OF THE FOLLOWING REASONS:
1. Failure to follow all OEM recommendations for warranty coverage, including lubricants, maintenance, and drain intervals, prior to the first installation of AMSOIL lubricants.
2. AMSOIL INC. was not notified within 30 days from the date of failure.
3. Claim information is insufficient.
4. Parts inspected do not substantiate a claim or indicate failure.
5. Parts requested were not sent or are unavailable for inspection.
6. Oil sample was not provided.
7. Failure of the customer to follow the written procedure herein.
8. Customer refused to cooperate with the investigation.
9. Failure was the result of an OEM defect.
This warranty shall be governed, interpreted and construed by, and in accordance with, the laws of the State of Wisconsin.
AMSOIL INC. IS THE SOLE AUTHOR OF THIS POLICY AND MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED UNLESS A SEPARATE, SPECIFIC WARRANTY HAS BEEN WRITTEN.
SOME STATES DO NOT ALLOW EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE.
__________________________________________________
Steven Roark , Amsoil Dealer , Proud Sponsor of www.DodgeDakotas.com
AMSOIL Synthetic Motor Oils, Lubricants, Filtration, and Truck Care Products
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