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nathaniel
Dodge Dakota
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6/26/2002
10:27:26
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 Subject: KRC/NOS CUST. SUPPORT SUCKS
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i have emailed both KRC and NOS with questions about a nitrous kit for my '98 5.2. I ask questions like can I run my Mopar PCM, do I need bigger injectors, bigger fuel pump, and what power levels can i run stock. I know that they are busy but i expected a better answer than "yep we have a system for yur truck". I need real answers in order to make my decision. Tech support sucks because most of the time the person on the other end is looking at a book and if it is not in that book "duh geeee wizz, I da know". If they are wanting to sell me somthing that will either REALLY boost my performance or blow up my truck, I need more info.
by the way i am a little bent about customer service because I just purchased a 2002 sunfire for my wife. I orderded a ramair hood that was to on the car in one week after purchase, it is going on a month. new wheels? yep and they only left thick greasy hand prints on the headliner and visor. and the damn thing shimmys like crazy at 85mph. took a week to sort that one out. and the K&N to complement the ramair hood? the quote from my autocrapper guy "it'tal be in in two days well after a week I gave up, got a refund, called JEGS and had it at my door the next day.
Thanks for lettin me vent!!
anyone race a sunfire w/ the new 2.2 i cant put too many more go fast toys on her car or she will be able to smoke me. That my friends is unacceptable!!
Nathaniel
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B1llyw
GenIII
6/26/2002
14:31:40
|  RE: KRC/NOS CUST. SUPPORT SUCKS
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Don't take your frustrations about the P.O.S. GM car you bought for your wife out on other people. I would call Marty at KRC and I'm sure he'll take the time to explain what kind of NOS setup you can run.
Bill White - 2002 QC 4x4, SLT , 4.7, 5 spd, 3.92's w/LSD, Airaid, MBRP Super Single, Hurst T-Handle, BFG A/T's, IAS Shocks, 180 T-Stat, Jet Chip - Stage II
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nathaniel
Dodge Dakota
JOIN HERE
6/26/2002
15:22:58
| RE: KRC/NOS CUST. SUPPORT SUCKS
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Message:
sorry man but the sunfire blows the comperable neon away. and dont take my frustrations out on people?? i am frustrated because i have emailed krc tech support several times on different ocations and i get half the answers to my questions. like i said i know people are busy but i need answers.
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R/Truck
Dodge Dakota
JOIN HERE
6/26/2002
15:33:15
| RE: KRC/NOS CUST. SUPPORT SUCKS
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Message:
call them 3216358866
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big_torque
Dodge Dakota
JOIN HERE
6/26/2002
16:01:26
| RE: KRC/NOS CUST. SUPPORT SUCKS
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Message:
Im sick of you people that bash Marty at KRC. It sounds like KRC is basically a 1 man show and he busts his a$$ down there. He gets a million e-mails. And the phone always rings right when hes got his arms deep in an engine compartment. Give him a break.
Call him and ask him person-to-person and he`ll tell you everything you need to know.
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nathaniel
Dodge Dakota
JOIN HERE
6/26/2002
16:06:08
|  RE: KRC/NOS CUST. SUPPORT SUCKS
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Message:
MY MOM CAN BEAT UP YOUR MOM! MAN YOU ALL GET PISSY. I REPEAT "I KNOW THAT THEY ARE BUSY". THERE WAS NO BASHING GOING ON HERE. ALL THAT I SAID WAS THAT I DID NOT GET ALL THE INFO THAT I ASKED FOR. IF I ASK 3 QUESTIONS AND GET 1 ANSWER BACK, THEN YES THE TECH. SUPPORT SUCKS! THIS IS NOT BASHING, IT IS THE TRUTH.
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R/Truck
Dodge Dakota
JOIN HERE
6/26/2002
16:19:52
| RE: KRC/NOS CUST. SUPPORT SUCKS
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Message:
Why are you telling us it sucks, tell KRC! What do you want the forum to do about it? Why don't you try and email another expert or ask your questions on the forum? Then maybe we can help you, until then stop crying about it.
I don't mean to sound harsh but everyone is always badmouthing something before they try to resolve the problem themselves. I have an order at KRC that is running very late, so guess what I did. Called them and got it all worked out.
How would you like to sit down and answer 100 questions ever night, day in and day out? I'm sure it can get old.
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dacuda
Dodge Dakota
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6/26/2002
16:24:22
| RE: KRC/NOS CUST. SUPPORT SUCKS
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Message:
nathaniel,
Do us all a favor and take your whining elsewhere I really don't care to hear it. It serves no contructive purpose on this forum. Also, saying that a companies support sucks on a public forum because they have not responded accordingly to your standards is ignornant. People like Marty and Bernd do a great service to the dakota community and I appreciate there knowledge even if they are a little busy at times.
Dacuda
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FazDak
GenII
6/26/2002
18:15:56
| RE: KRC/NOS CUST. SUPPORT SUCKS
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Message:
Know I'm gonna get flamed for this one but oh well.
Clearly none of you own companys? or are CSR's?
Well, in that let me state that any company who wishes to post an email addy for questions and tech concerns should answer them in a timely and complete manner as that could be a potential sale or loss there of. Unless they have more business than they need in which case defenders of them such as yourselves are being taken.
Just my thoughts as a business owner, Scott
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4.7RC
Dodge Dakota
JOIN HERE
6/26/2002
20:58:49
| RE: KRC/NOS CUST. SUPPORT SUCKS
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Message:
I agree scott. If he can't take care of the phone, or answer all the emails with effort, then hire more personel. Just making parts and doing good automotove work doesn't cut it...or is are these negative comments just coincidence?
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alex
Dodge Dakota
JOIN HERE
6/27/2002
09:13:07
|  RE: KRC/NOS CUST. SUPPORT SUCKS
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Message:
Know what would be funny? If all these guys saw how ya'll bashed 'em all the time and just gave up & closed up shop. Then ya'll wouldn't have any NOS, you wouldn't have any stroker motors, there wouldn't be any IAT box, there'd be twin turbo nothin' and ya'll would be stuck in traffic in your 16-second pick-up truck. Just wishin you could go faster.
I guarantee you that Summit and Jeg's and all these other companies went through some of this stuff, too. Sometimes until you can afford to pay a clone of yourself, you just have to run a 1-man shop. And when your 1-man shop involves loud-ass bangin and wrenchin and dyno-testing, you don't always answer the phone. And when you get done banging and wrenchin and testing and selling and answering and packin and shipping, sometimes it's 11 pm at nite and you don't feel like answerin e-mails....
Just because this guy or that guy has a cool website and knows a lot about auto performance doesn't mean he has to have a technical staff of 10-15 people on hand just to answer your questions.
If you need help and he won't give you help, you go somewhere else. There's no need to go bashin him on the net just because you decided not to call Jeg's and ask THEM about nitrous. Or Summit. Or Nitrous Express. Or your local speed shop. Or any of these other companies.
Now, just shut up and DEAL!!!!!
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FazDak
GenII
6/27/2002
12:21:49
| RE: KRC/NOS CUST. SUPPORT SUCKS
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Message:
Alex, if someone decided to come along who lived up to there claims and posted offers he may just have to "close up shop."
I am not bashing KRC directly, I am bashing any company who makes false claims and doesn't live up to their customer responsibility.
I say to you of little or no business sense, don't make claims or offer a tech email addy if you cannot handle it, period.
Scott
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alex
Dodge Dakota
JOIN HERE
6/27/2002
12:53:58
| RE: KRC/NOS CUST. SUPPORT SUCKS
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Business sense, sure, but if he stops to pick up the phone all day and reads e-mails and defends himself here on this site and does all THAT stuff in a timely manner, then how in the world is he gonna have time to actually run his retail operation? When will he have time to port heads, dyno test HO cams, and develop custom computer flashes? It'll never get done.
But at least ever customer will have the answers to his questions.
Sorry if 5.9ltrluv is still waiting on heads that he ordered 3 months ago..... but I guess that's how customer service works.
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FazDak
GenII
6/27/2002
20:28:27
| RE: KRC/NOS CUST. SUPPORT SUCKS
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"Sorry if 5.9ltrluv is still waiting on heads that he ordered 3 months ago..... but I guess that's how customer service works."
I hope for your sake you are never in a power position of any company, you won't last long with that philosophy my friend.
So you dont see his advertising as lying? if he claims it and dosent come through, what do you call it?
Scott
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alex
Dodge Dakota
JOIN HERE
6/28/2002
08:31:26
| RE: KRC/NOS CUST. SUPPORT SUCKS
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Message:
I'm asking you which you'd rather see from Marty..... replies to nitrous questions over the internet or finished R/T heads in a two week turnaround. That's what he's up against. There seem to be a LOT LOT LOT of Dakota owners who are counting on this ONE GUY to do EVERYTHING and RIGHT NOW!!!
I'm not sure I see a liar here. I see a man who started small and has over-committed himself early in the game. He is so completely swamped with work that he has no tiem to handle the administrative side of his business. What I am saying is that if he stops to handle admin (which I personally view as unbillable time) then he is losing money when there is billable work to be finished (5.9ltrluv's R/T heads, for instance).
Sure, in a perfect business model, he'd have already hired a staff of 15-20 people to answer all the phones, ship all the products, answer all e-mails, develop software programs, tour around with a rolling display to all the local Mopar shows, and dyno-tune every customer's ride. He'd probably have an employee that maintained his website with updates that read similar to this:
"Due to an increase in workload, cutomer orders may be as late as two extra weeks in arriving. Please account for this time."
But this is clearly not a perfect business model. It is a one-man shop with some girl who sometimes answers the phone.
I'm not sure why we're arguing over this guy's business practices over the internet, since I've never patronized his services, so I'm gonna just give up here.
You win. Your Cable Installation Business is run much better than this guy's Customized Automotive Service. You win.
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nathaniel
Dodge Dakota
JOIN HERE
6/28/2002
08:46:13
| RE: KRC/NOS CUST. SUPPORT SUCKS
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Message:
I am not saying that the guy is not busting his ass. But, if the technical questions are not answered then he will not have people wanting to buy the heads from him. I do not know about you all, but I do not have the money to just put into my truck and not know if the product is going to work. This is why we ask questions, when they are not answered, I do not buy. are you going to go on blind faith with your truck?
on the flip side I must say that he, or whoever half answered my question at KRC, gave just as much info as the NOS tech support. And they DO have the manpower to handle the questions. So lets remember that i am not just venting on KRC. I said in the first post, KRC and NOS.
I just hate the world
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alex
Dodge Dakota
JOIN HERE
6/28/2002
09:40:01
| RE: KRC/NOS CUST. SUPPORT SUCKS
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Message:
I understand you need to have some tech support before you just go out and drop on a $500 kit that has the potential to blow up your truck. But, if NOS is not able to help and KRC won't respond, then it's time to move on to some other sources. There's ZEX and Nitrous Express for Nitrous set-ups. There's Jeg's and Summit to buy the kits from. There's Speedtweaks.net for lots of technical stuff, and I think they sell the kits, too.
Don't give up just cuz you struck out on options 1 & 2. I had to go to three different damn auto parts places just to find the spark plugs that I wanted. It all just depends on how much you really want to go fast.
If you want a nitrous primer to give you some ideas, go to www.fast4x4.net and look under the tips, tricks, and how-to's sections. He did a nitrous install and posted a LOT of photos.
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nathaniel
Dodge Dakota
JOIN HERE
6/28/2002
09:44:18
| RE: KRC/NOS CUST. SUPPORT SUCKS
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Message:
thanks
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Dakon19s
Dodge Dakota
JOIN HERE
6/28/2002
11:15:38
|  RE: KRC/NOS CUST. SUPPORT SUCKS
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Message:
For the comment about the sunfire being better than the neon...The sunfire and the cavalier have been at the bottom of the american sport compact cars list since they came out. The neon is one of the best autocross compact cars out there. Also the neon is very supported by aftermarket product. As far as the new 2.2 engine they really needed to do something about the 2.0 they had for years because it really sucked. Also GM has never even changed the body stlye. They keep changing the bumpers to make the car look even worse than it did when it first rolled out into production. The 2002 neon RT could definetly hang with the POS sunfire. Not to mention the SRT-4 neon comming out in September could blow it away. Order what ever you want for the sunfire ...it still will always be a piece of shiznit.
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FazDak
GenII
6/28/2002
17:24:47
| RE: KRC/NOS CUST. SUPPORT SUCKS
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Message:
Dude, Im not exactly attacking KRC also.
I think custmer service has gone the way of the Edsel with alot of companys.
I really meant to say something similar to Nathanials comment.
Any business doing this kind of work has to understand that this is a hobby, no body has to have this stuff he is offering, in that thats the kind of business that neeeds to have decent customer relations even more.
I know you were being sarcastic but thanks for laying down the sword, I almost always come in and read and reply to this thread after being out in our 95degree 99% humidity days.
I nor my company is perfect and I totally understand your points and what Martys going through.
Scott
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johntheidlert
Dodge Dakota
JOIN HERE
8/24/2002
02:32:15
| RE: KRC/NOS CUST. SUPPORT SUCKS
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Message:
i need help desperately!!
like a true idiot, i bought and 95% installed the zex n2o kit on my 99 r/t...its all done, except there is supposed to be a line running from the fuel pressure regulator to the brain box on the n2o kit....the problem being, that on the truck, the f.p.r. is NOT controlled by vacuum or p.c.m....what the hell do i do?!?!?!? someone please help me!!!! email with any comments, suggestions !!!
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Bernd
*GenIII*
8/24/2002
10:00:52
| RE: KRC/NOS CUST. SUPPORT SUCKS
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Message:
Not to defend KRC Performance, but I somewhat understand the frustrations both sides have. Being a small business owner (in the same line and field - Dodge Vehicles), it's hard to answer the phones, answer emails, process & ship orders, and work on the vehicles in-house...all at the same time. We sometimes don't answer the phones, are delayed on answering emails, and have our hands full at the shop. My partner (Tom "Slick" North) can verify this as the phone rings all day and we both share the work in the shop. It's really hard. We do what we can, but do have problems as both SpeedTweaks and KRC are a 1-2 man shop...not a big business like Summit, Jegs, or other large online/local companies.
On the NOS system issue, what model is it as most of the NOS systems are a simple "dry" or "wet" system and require only a few lines and wires/relay to be connected.
1997 Dodge Dakota SLT - V6
Supercharged/Intercooled @ 10# w/Nitrous
14.55 @ 96.01mph
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Christian
Dodge Dakota
JOIN HERE
8/24/2002
10:30:00
|  RE: KRC/NOS CUST. SUPPORT SUCKS
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Message:
Go easy guys, were all involved in this world together an all share a love for dakotas or rams. Marty is just finishing a 360 stroker for me and I have absolutly no complaints as of right now. If i want to talk to him i call down there or e mail him. Remeber were only human and can only do so much in a day. He is not answering your question about nos because he is finishing my 10,000.00 + engin. I am running a blower and nos, you can ask me questions,this is my 2nd dakota ive built.My first dakota was a 1993 with nos it ran 12.66 in the quarter mile and this new one im putting into the 10s. Lets help each other and have a blast doing it.
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johntheidlert
Dodge Dakota
JOIN HERE
8/24/2002
12:04:18
|  RE: KRC/NOS CUST. SUPPORT SUCKS
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Message:
the zex kit is a pretty much self-contained dry n2o kit...fairly simple to install, requiring a lead to the ground, to the switch/power, and to the throttle position sensor. the regulator in the n2o brain requires a vacuum line from the intake, which is no problem, BUT it also requires a fuel line to be run from the fuel pressure regulator...i cannot do that on mine....please anyone help me!?!?!
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FazDak
GenII
8/24/2002
21:27:09
| RE: KRC/NOS CUST. SUPPORT SUCKS
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Message:
Doesnt sound like this was a kit built for your aplication, now you know why most of us go NX wet.
Btw, do you guys realize this is a 2 month old thread?
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jteuton
Dodge Dakota
JOIN HERE
8/27/2002
21:30:09
| RE: KRC/NOS CUST. SUPPORT SUCKS
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I've ordered plenty of stuff from krc and have been satisfied. If you want info on stuff you can do your own research for free since you do have access to the internet....there are tons of info on nitrous. Also on the zex kit you said there are no vacuum lines or wires going to the fpr.....then one must wonder how in the hell the regulator works in the first place. Point is ..it has to be controlled someway and you must figure that out. Next....Does the guy who bashes on the sunfire just hate gm in general.....cause the new ecotec's are serious horsepower engines. Pick up an issue of scc and read about how stout the stock block and connecting rods are.....this is indeed a nice engine, however i don't know alot about neons but then again you don't hear me saying pos either...Good day
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